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Our FAQ section has all of the juicy details but feel free to contact us at cheers@drinksirens.com if you have more questions.
At the moment, we are available in Washington, D.C. in the United States and the United Kingdom!
We are always working toward expanding our reach. Please subscribe to our newsletter to stay updated on when we will be available in your country or state.
Washington, D.C.
United Kingdom
Please allow 1-2 business days for your order to process and ship. Once your order has been picked up from one of our warehouses, you will receive a confirmation email with the tracking information.
Your parcel is fully traceable on the carrier's website using the tracking number provided. Don't hesitate to contact the carrier or us at cheers@drinksirens.com for any further questions.
Washington, D.C.
United Kingdom
*Only Priority shipping is available for up to 15 bottles to Northern Ireland and Scottish Highlands.
To ensure successful deliveries please provide the correct address information when placing an order. If the product is returned due to inaccurate details, you may be charged additional fees for re-delivery. Please note that we cannot be held responsible for delivery delays or failures.
We understand how frustrating it can be when something unexpected happens to your order. That's why we've partnered with Route to provide you with the necessary support. Route Protect is a protection solution that is added by default to all orders. This service helps to cover you in case your order is lost, stolen, or damaged during transit.
Please note that if you opt out of Route's package protection, SIRENS is not responsible for any lost, damaged, or stolen items during transit.
If your order ends up lost, damaged, or stolen, Route's expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing.
Need to file a claim? File here
You can also utilize the Route App to visually track your online orders in one place and easily file a claim with their team. Whether you're tracking via the Route App or online, Route's real-time shipping updates keep you in the loop throughout every part of your delivery. Haven't downloaded the app yet? Apple App Store or Google Play Store
At the moment, we are available in Washington, D.C. in the United States and the United Kingdom!
We are always working toward expanding our reach. Please subscribe to our newsletter to stay updated on when we will be available in your country or state.
Washington, D.C.
United Kingdom
Please allow 1-2 business days for your order to process and ship. Once your order has been picked up from one of our warehouses, you will receive a confirmation email with the tracking information.
Your parcel is fully traceable on the carrier's website using the tracking number provided. Don't hesitate to contact the carrier or us at cheers@drinksirens.com for any further questions.
Washington, D.C.
United Kingdom
*Only Priority shipping is available for up to 15 bottles to Northern Ireland and Scottish Highlands.
To ensure successful deliveries please provide the correct address information when placing an order. If the product is returned due to inaccurate details, you may be charged additional fees for re-delivery. Please note that we cannot be held responsible for delivery delays or failures.
We understand how frustrating it can be when something unexpected happens to your order. That's why we've partnered with Route to provide you with the necessary support. Route Protect is a protection solution that is added by default to all orders. This service helps to cover you in case your order is lost, stolen, or damaged during transit.
Please note that if you opt out of Route's package protection, SIRENS is not responsible for any lost, damaged, or stolen items during transit.
If your order ends up lost, damaged, or stolen, Route's expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing.
Need to file a claim? File here
You can also utilize the Route App to visually track your online orders in one place and easily file a claim with their team. Whether you're tracking via the Route App or online, Route's real-time shipping updates keep you in the loop throughout every part of your delivery. Haven't downloaded the app yet? Apple App Store or Google Play Store
American Express, Diners Club, Discover, Mastercard, Visa, Apple Pay, Google Pay, Meta Pay, PayPal, and Shop Pay, processed securely through Shopify Payments.
If your payment is declined or cancelled, please reach out to your bank for assistance.
Our Buy Now, Pay Later options are PayPal Pay Later and Shop Pay Installments.
Yes, we do accept Bitcoin payments through OpenNode. We are working on expanding our cryptocurrency payment options to include other digital currencies soon.
Our customer care team needs to approve returns before items are sent back to one of our warehouses. To initiate a return, please email us at cheers@drinksirens.com.
Washington, D.C.
United Kingdom
Customers are responsible for the cost of return shipping and arranging the return with their local post office.
**Items must be returned in the same condition, with the bottle unopened and undamaged.
At this time, we do not provide exchange services. If you wish to exchange your purchase, you can return the item for a refund and then make a new order.
We understand how frustrating it can be when something unexpected happens to your order. That's why we've partnered with Route to provide you with the necessary support. Route Protect is a protection solution that is added by default to all orders. This service helps to cover you in case your order is lost, stolen, or damaged during transit.
Please note that if you opt out of Route's package protection, SIRENS is not responsible for any lost, damaged, or stolen items during transit.
If your order ends up lost, damaged, or stolen, Route's expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing.
Need to file a claim? File here
You can also utilize the Route App to visually track your online orders in one place and easily file a claim with their team. Whether you're tracking via the Route App or online, Route's real-time shipping updates keep you in the loop throughout every part of your delivery. Haven't downloaded the app yet? Apple App Store or Google Play Store
Refunds will be processed within 14 business days of receiving the returned item in its original condition. We reserve the right to decline a refund if the bottle is opened or damaged. The refund will be credited to the original payment method used for the purchase, minus restocking fees.
Once we have processed your refund, we will send you a confirmation email. It's essential to remember that processing times for refunds may differ based on the policies of your bank or credit card company.
*Shipping and Package Protection costs are non-refundable.
